Order confirmation and order validation:
We will confirm your order either by e-mail or by telephone.
Payment: We accept payment by most major credit or debit cards including Visa, MasterCard, American Express, Solo, Delta and Maestro cards. Payment will be debited to your account upon placement of your order
Returns/Refund policy: Please note that you do have the right to return a product or to cancel an order within the first 7 days following delivery (Excluding special order items - see below) - We do however reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering (As detailed below). For returns outside of the 7 day cancellation period please see below.
Special order items are ordered especially from manufacturers and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange.
Correct parts supplied: If we have correctly supplied the product as ordered then we will reimburse the product costs minus a handling charge of 15% of the order value. Please note that you will also be responsible for the return carriage charges.
Incomplete/damaged or incorrect goods: If the goods are delivered incomplete, have been damaged in transit, have been incorrectly supplied - In this case we reserve the right to replace the product. If you require a refund, we will reimburse the product costs minus a handling charge of 15% of the order value. Please note that you will also be responsible for the return carriage charges.
You must inform us of damaged deliveries within a reasonable period of time, all damaged deliveries must be notified within 7 days of delivery. We are unable to accept responsibility for damage to goods beyond these periods.
Faulty items: Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of 'faulty' goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.
Product exchanges: If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you.)and a 15% re-stocking charge. Goods returned outside of the 7 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted or are not in a resalable condition will not be accepted back for credit or exchange
If you wish to return any item then please follow these basic steps:
(a) Contact us to request a *Returns Number.
(b) Send the goods to the following address: Returns, Injector Shop 74 Plumbe St, Burnley, BB11 3AW, we can only refund if goods are returned in the original packaging in "as new" condition.
(c) Attach a copy of the delivery note or invoice as proof of purchase and mark the package clearly with the *Returns Number.
(*) Returns Number - This number helps us to deal quickly and efficiently with your return. Please note that if this number is not clearly marked on the returned item then this may cause delays.
7. Product information and product images:Although we endeavor to provide you with the latest product information and to ensure that product images are identical to the items supplied, we cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about these terms and conditions, the practices of this site, or your dealings with this site, please contact us at:
Injectorshop 0844 334 3323
This document was last updated on January 27, 2013